STS, the leading provider of digital transformation, information systems, and integrated Information and Communication Technologies (ICT) solutions in Jordan and the region; has announced today its successful partnership with FINCA Microfinance, which is one of the 20 subsidiaries of FINCA Impact Finance network. FINCA offers a variety of loan products specifically designed for individuals running micro, small and medium-sized enterprises.
FINCA takes the pride in quickly processing loan applications to ensure convenient service for their clients and exploring new technologies that will support their fast development of processes.
STS implemented an all-new Customer Relation Management Software (CRM) answering to FINCA’s objective to transition from a traditional business model to an organization that operates in a dynamic, innovative, and digital manner.
Based on multiple modules; the CRM will automate FINCA’s lending process. Moreover, it will act as a centric system for customers data and achieve a full cycle between the different roles which means having an accelerated sales process and an overall service enhancement.
On behalf of FINCA Jordan, Mr. Abduqodir Sattorov, Executive Director of FINCA Microfinance, said: “In line with our FINCA Global Strategy which is digitizing our core business to improve efficiency and to better serve our customers. We are taking steady steps towards a real shift of our services from traditional microfinance to digital one with a better and convenient experience for our employees and clients. It is vital for our industry to bring in automation and digitization to the table, and by investing in this CRM software, with subject matter experts such as STS, our network and teams can maximize their sales and serve customers faster and better than before”.
Eng. Aiman Mazahreh, STS’s Co-Founder and CEO said: “Our mission is to enable organizations to embark on their digital transformation journey, and FINCA is on the right track to achieve impactful digitization for their business. We at STS are excited to witness the outcomes and are looking forward to continuing with this partnership to together reap the success of this transition”.
Rami Hunaiti, Business Development Director, Cloud & Managed Services at STS said: “We are pleased that FINCA is benefiting from the newly deployed CRM due to its role in this transition from manual to digital, in addition to the numerous benefits that it provides under the automation umbrella”.
STS is committed to providing impeccable solutions in the various fields of technology enablement and digital transformation for organizations since 1989 and until this very moment.